A Note for Guardian Crate Purchasers

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LieutenantToastLieutenantToast Reactions: 560Community admin

To our H1Z1 PS4 community -

We discovered that there were some inconsistencies when unlocking Guardian Crates - items were not being granted correctly. We fixed the issue during rolling server restarts on Wednesday, September 19 at 12PM PDT, and all Guardian Crate purchases moving forward now grant the correct items.

All players who previously purchased Guardian Crates have been granted an equivalent amount of new corrected Guardian Crates. All items you may have unlocked from your opened Guardian Crates will remain on your account.

If you still had unopened Guardian Crates as of Wednesday's rolling server restarts, we replaced those unopened Crates with new unopened Guardian Crates that now contain the correct item grants.

We apologize for this inconvenience and assure you we are doing our best to catch and immediately fix issues like this as soon as we learn about them. Thank you for your continued support and dedication to H1Z1 on PS4, and we hope you enjoy all your new and recently purchased Guardian Crate items!

Best,

The H1Z1 Team

MechAArmAV3hlichs

Comments

  • RowenRowen Reactions: 82Member ✭✭
    ok @LieutenantToast

    I already had everything in the Guardian Crates prior to rolling server and ended up with the following.

    102 Gold Guardian Crates

    4 Bronze Guardian Crates.

    1060 Unlocked Guardian Crates.

    What is the purpose of having them now?? I cant unlock anything new. I suggest we get a credit for crowns instead.
    ElevenSeriesCRoyDubs89
  • ElevenSeriesElevenSeries Reactions: 2Member
    Coming back I had 15 Gold Gaurdian crates, 1 Bronze Gaurdian crate, and 164 regular crates, Only got 3 new skins...Really?... So Double these numbers if you add the TOTAL amount of crates i've opened.   Still no Seraph Helm or Chest.    Please give me a Monetary number on how much I'm supposed to spend to get the items I want.   Don't get it twisted, I am fully grateful to have the crates refunded, but to have basically 95% of them be duplicates...Kinda feels like Im spitting into the wind here.   At least give me the option to BUY the seraph helm and Chest directly.
  • V3hlichsV3hlichs Reactions: 19Member
    @ElevenSeries got the same. Maybe 1000 bucks to spend for the complete collection?
  • rocdaddy225rocdaddy225 Reactions: 17Member
    Rowen said:
    ok @LieutenantToast

    I already had everything in the Guardian Crates prior to rolling server and ended up with the following.

    102 Gold Guardian Crates

    4 Bronze Guardian Crates.

    1060 Unlocked Guardian Crates.

    What is the purpose of having them now?? I cant unlock anything new. I suggest we get a credit for crowns instead.
    We should also get credits for challenges after the battle pass is done. A good incentive to do challenges still.
  • MagwarMagwar Reactions: 38Member
    Yes challenge are meaningless so far we need at least 2 coins for dificulty... 
  • V3hlichsV3hlichs Reactions: 19Member
    I’ve got now 6 helmets and everything from seraph without that fancy tshirt...
    could you please tell me how much I’ve to spend to get this shirt?? 200 bucks? 300?
    There was also a nothing rare in 50 chests! That was the last time for me I’ve spend money for this!

    its so frustrating... every thing I’ve got in my rare chests was a duplicate!
    is there a algorithm or is it so that it counts how much you spent and after maybe 200 bucks you got the full outfit?
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